Insights from Chilla Cup’s Store Manager

Our beloved Chilla Cup blog readers, this week we are going to do something different. We are featuring one of our Store Managers – Mr. Fauzi. He shares with us passionately on his career, personal development, market perspective and also vision.

This 33 years old gentleman has been working with Chilla Cup since the very beginning for near to 1 ½ years ago. The working environment in Chilla Cup has always been fun and challenging for him. With the strong backing of his loyal team crews who have been with him since the very first day he joined Chilla Cup, together they strive to fulfill the needs of the customers.

“Everything in life has its’ ups and downs, importantly it is for us to take up the responsibility and solve the challenges and move ahead”

As with all business, people management is the key challenge that he has to manage daily. He has to ensure the customers satisfaction, gearing up the crew to head into the same direction, feedback to The Management on the operations and managing his own family as well. All these interactions finely honed his skills of people management and he could see that he is improving day by day. His management and leadership ability has grown by leaps and bounds comparing to just 1 ½ years ago.

On Chilla Cup, he is one passionate, aficionado coffee expert where he believes that Chilla Cup serves one of the best coffee in Malaysia. With the evolving of Chilla Cup from its’ first branch to its’ current new store in The Mines @ Sri Kembangan, the overall Chilla Cup experience has improved tremendously. Chilla Cup has gain massive brand awareness with more and more people being aware of the Chilla Cup experience.

“I just couldn’t believe the level of open communication that we have with the top management. Everyone is like a big family and we are even invited to private events. Our feedback is valued and appreciated where we work towards providing the very best”

Coming from someone who has been caught by the red tape bureaucracy of rankings previously, it really means something.  This bottom-up approach of Chilla Cup is the key towards the constant innovation of providing only the best to our customers.

Fauzi is someone who likes to keep close relationship with all parties. Chilla Cup’s core value to always keep in touch with our customers bodes well with him. As Chilla Cup grows, there will be new recruits which he has some words for them, “Take up the challenge, cope with it and eventually you will see your efforts turn to success. Be there when success comes.”

He already has a crystal clear picture of where he will be 5 to 10 years down the road with Chilla Cup – as a managing partner with shares in the company! His vision is to make Chilla Cup the number 1 brand of Coffee House in Malaysia where he is the core team that makes it happen right from the scratch. With his can-do attitude and his ever charming wide smile, we wish him all the best and we sincerely believe he can do it!

“Life goes on”

As the interview come to an end, he quickly thank me and attend to the operations again ensuring the ship sail tight. Indeed a man living up to his motto!

Till the next Chilla Cup experience!

I want to be Coffee Expert with Chilla Cup

Is coffee a part of your life which you can’t do without?

Are you an aspiring coffee connoisseur?

Would you like to know more about brewing that perfect cup?

If you answered a resounding ‘YES!’ to all the questions above, then we have wonderful news for you!

In conjunction with Coffee Day on 29^th of September 2012, we are organizing a coffee appreciation workshop on 22^nd of September 2012 in our Subang Avenue store. This golden opportunity is limited to only 10 pairs of lucky winners so make sure you don’t miss it!

We are flying in coffee professionals from School of Coffee in Singapore Polytechnics to conduct this workshop. They are Tony Tang, who is the owner of the school and the Regional Barista competition judge; together with Li Hebin, who is one of the top trainers in the school as well.

They will engage you by utilizing all five of your senses (touch, sight, hearing smell and taste) to appreciate coffee. After this workshop, you are definitely one step closer towards becoming a Coffee Expert! Best of all, there is a tasting session where you get to sample our finest coffee!

So, how to be one of the lucky winners? Easy, just like our Facebook page, share this photo with the comment ‘I want to be Coffee Expert with Chilla Cup’ and tag 3 of your friends. Remember to make your sharing public and you are well on your way! Multiple entries allowed ;) 

Merdeka with our new store @ The Mines with the All New Sesame Pretzel!

First of all, Chilla Cup would like to wish everyone in Malaysia – Selamat Hari Merdeka! Congratulations to Malaysia for its’ 55 years of Independence!

As a gesture of this marvelous occasion, Chilla Cup has also reached another milestone by the new opening of our store at The Mines, Seri Kembangan last Wednesday (29/08/2012). The responses have been encouraging and we thank you for your support and do help us spread the good words around. Here are some pictures of our new store:

We have also recently introduced the all new Sesame Pretzel and we have had good reviews from our customers. Best of all, from now until 16^th of September 2012, you can try it for only RM3.90! (Usual price is RM6.90)

As part of The Mines opening, Time Out KL will send a tweet to their followers for them to claim a FREE Sesame Pretzel at all our stores! This giveaway takes effect from 1^st – 16^th September 2012 with 20 Sesame Pretzels per store are to be given out every day! Re-twit messages allowed so, share it with your friends! But first, make sure you are following Time Out KL twitter.

Till the next Chilla Cup experience.