Announcing our Chilla Cup’s Mission
Statement:
To commit serving
what we love, to be your everyday café!
Hand in hand, heart with heart,
Together we grow!
At Chilla Cup, we believe in serving what
we love and we love what we serve.
With all our hearts in delivering our best,
we aim to become our customers’ everyday café.
Hand in hand with all our staffs,
Heart with heart with all our staffs and
all customers,
We want to grow together, with people all
around us. :)
Imagine a young regular customer of Chilla
Cup who grows up, goes to college, gets married, and become parents and bring
his offspring to Chilla Cup and remembers how he used to order Kids Meals at
Chilla Cup :)
Imagine a young staff joins us as crew,
from speaking little English to more English, learn and earn, upgraded his
lifestyles, promoted, upgraded his assets, learn and earn, promoted again and
again and one day, gets married, become parent, learn and earn and promotion
again and eventually he/she becomes a key leader in Chilla Cup and remembers
that once upon a time, he/she was a barista at Chilla Cup :)
Imagine a customer sees Chilla Cup grows
from 1 store, 3 stores, rebranding, more stores, upgrading, grow, bigger
stores, nicer stores, improved services, expand to other states, expand to other
countries and etc and remembers Chilla Cup’s humble store at some corner
somewhere :)
Yes, imagination!
Isn’t every achievement begins with an
imagination? :)
Very sad to say that your outlet at setia walk doesn't follow your mission a It all. Not only the orders took forever to come, the food my friend and i ordered were no big deal either. Just a burnt burger with 15 sticks of fries took over 45 minutes. Well this kind of experience, doesn't let Much positive feel for imagination, don't you agree?
ReplyDeleteDear Gary,
ReplyDeleteWe are utmostly sorry for your experience and it shouldn't be that way at all. We appreciate your feedback a lot and we will keep on improving to be better. If it is not too much to ask, we would like to hear more details about your experience, could you drop us your opinion at feedback@chillacup.com and leave down your contacts as well? We would love to have a second opportunity to serve you better and to grow to be a better cafe. Again, heartiest apologies and we look forward to hear from you.
Sincerely,
Chilla Cup